Refund Policy

Most products sold by KeyStarter are digital license keys or subscription redemptions delivered by email. By purchasing a digital product, you consent to immediate delivery and acknowledge that, once the key or redemption is delivered and activation has started, the statutory right of withdrawal for digital content is lost. Once a digital product has been delivered and successfully verified, the purchase is generally considered final.

You may request a refund within 14 days of purchase in the following cases: (a) the product key has not been displayed or delivered to you, or (b) the product key is invalid, duplicate, or already used and we cannot replace it with a valid key.

To request a refund, contact us at [email protected] within 14 days of your purchase. Include your order number, the product name, and a clear description of the issue. For invalid or used keys, include a screenshot of the activation error where possible.

Our support team will review your request and may request additional information to verify the issue. If the request is approved, a refund will be issued to the original payment method.

Approved refunds are typically processed within 5 to 10 business days, depending on your payment provider. The refund will appear on your statement according to your payment provider policy.

For physical license sticker products, a refund may be considered if the item has not been shipped or if it arrives damaged or incorrect. Once a physical item has been shipped, it may be subject to return shipping requirements.

Refunds are not provided for keys that have been successfully activated, for purchases where the customer changed their mind after delivery, or for issues caused by the customer system not meeting the product requirements.

For refund inquiries, contact us at [email protected].