Frequently Asked Questions
Find answers to common questions.
Quick Answer
KeyStarter answers delivery, licensing, refund and activation questions on this page. In short: keys arrive by email within minutes of payment, every license is genuine and sourced through authorized channels, each key activates one device, volume discounts start at 5 keys, and keys that fail to activate are replaced free of charge or refunded within 14 days. The full answers are below.
How do I activate my license?
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Your license key is emailed immediately after purchase. Follow the activation guide included in the email, or see the activation guides on our blog and support center.
Is this a genuine Microsoft product?
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Yes. KeyStarter is a Microsoft-authorized supply chain partner. All licenses are genuine, verified and activated before delivery.
How long does delivery take?
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Delivery is instant. License keys are sent via email within minutes of payment confirmation, and in most cases within 10 minutes.
Can I get a refund?
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Keys that fail to activate through no fault of the buyer are replaced free of charge or refunded within 14 days of purchase.
Do you offer volume pricing?
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Yes. Volume discounts start at 5 keys and orders above 10 keys qualify for tiered pricing. Our B2B team delivers custom quotes within 24 hours.
Which countries do you support?
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We support customers worldwide with a multi-language site and multiple payment methods.
What payment methods do you accept?
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We accept PayPal, Stripe, and bank wire transfers for qualifying orders.